We offer a comprehensive network review and design service, from the simplest small business networks consisting of one Internet connection and a switch, to multiple sites and comms rooms with more complicated switching and server hosting requirements. We can identify bottlenecks and help you to resolve them, speeding up your systems.
This covers anything that can be resolved without venturing into the comms room or working on the servers. Most call outs and queries relate to password issues, viruses/malware, loss of connectivity or PC hardware issues. We attempt to deal with most of these queries remotely (either on the phone or with remote access), but will visit whenever that it is necessary or where the user or client would benefit from having the issue explained and resolved in person. In many cases Desktop Support issues can be significantly reduced by making processes and systems work better, or by providing a bit of guidance on other ways to solve the same problem.
We have experience in managing access to a system with thousands of users. We can break down access levels to ensure that each user can only carry out tasks, and view information suitable to their job position. Additionally, we can set up checks to review the current access levels for each user, just to ensure that users are not keeping access to certain areas for longer than they should.